It makes perfect business sense to upsell. Not necessarily because you’re on a quest to squeeze as many nickels out of your client as possible (although there’s nothing wrong with trying to sell more), but because your client may genuinely need or want a product or service that she may not know you offer, or…
Six months into my first “real” job out of college, I knew that corporate life wasn’t for me. I liked my job just fine, but it didn’t take me long to realize that I was a square peg trying to fit into a round hole. I was driven and self-motivated, and I wasn’t good at…
Recently we got a desperate call from one of our law firm clients. The attorney was requesting a Spanish-English interpreter immediately, because the client had brought her teenage niece as an interpreter to a bankruptcy deposition. Another attorney client told me of a case he was handling where the Chinese witness had brought his mother…
We get a large amount of requests on a daily basis for translation from English into Spanish, most of them for “dry” content: tax forms, contracts, financial reports, and so on. And occasionally the client will say something like, “this is for Colombia. Can you make sure this is translated into Colombian Spanish?” There is…
Not long after I took up cycling, I attempted a 50-mile ride. It didn’t go well. It was early September, and the scorching Miami sun was particularly unmerciful that day. I was fine for most of the ride, but at about 45 miles I began to feel the exhaustion. The cyclist next to me noticed…
I was recently talking to a young woman who speaks English and some Spanish and who works in childcare services. She was distraught because her boss, who only speaks English, had asked her to translate a PowerPoint presentation into Spanish. She was trying, but she found it incredibly difficult and she was afraid to tell…
Whether you’ve just started your own business (congratulations!) or you’ve been at it for a while, you need to place yourself in front of your potential customers and educate them about your product or service. Networking is a proven way to do this. If you’re new to networking, let me be clear: it’s not about…
I’ve always loved to read, and when I was young I devoured women’s magazines. One of them – I don’t remember which – had a column called “I Knew I’d Made It When …” It featured a reader sharing a particular accomplishment she was proud of, and it was usually, but now always, a work…
There’s a saying I love. I saw it a few years ago in a book in Spanish written by the famous soccer coach Jose Pekerman. Not sure if he was the originator of the phrase, but here it is in English: If you want to go fast, go alone. If you want to go far, go together….
We get lots of requests from lawyers that go something like this: “We need you to translate a contract for us, but the translation must be done by a certified legal translator.” This is a perfectly reasonable and justified request. After all, a lawyer wants assurance that the work requested will be done by a…
