Monthly Archives: July 2019


Don’t Just Try to Upsell. Try to Downsell, Too.

It makes perfect business sense to upsell. Not necessarily because you’re on a quest to squeeze as many nickels out of your client as possible (although there’s nothing wrong with trying to sell more), but because your client may genuinely need or want a product or service that she may not know you offer, or…


The Real Cost of A Bad Translation

Recently we got a desperate call from one of our law firm clients. The attorney was requesting a Spanish-English interpreter immediately, because the client had brought her teenage niece as an interpreter to a bankruptcy deposition. Another attorney client told me of a case he was handling where the Chinese witness had brought his mother…


Spanish Is Spanish … Or Is It?

We get a large amount of requests on a daily basis for translation from English into Spanish, most of them for “dry” content: tax forms, contracts, financial reports, and so on. And occasionally the client will say something like, “this is for Colombia. Can you make sure this is translated into Colombian Spanish?” There is…